Ask a person about your sale
Questions about a campaign, a plan, or something that is not working the way you expected: write to us and someone on the support team answers.
Ways to reach us
Merchants write about replies “within minutes” and help “late at night” in their reviews.
- Chat
- Right here: the chat button in the corner of this page. It is also inside the Discounty app and on the Help Center.
- [email protected]
- Phone
- +1 604 933 9075
- Guides
- Step-by-step setup and fixes for every campaign type on the Help Center.
- Partners and affiliates
- Agencies, app partners and affiliates: see Partners and the affiliate program.
Questions merchants ask
Where is the chat?
Right here: the chat button in the corner of this page. It is also inside the Discounty app and on the Help Center.
A campaign is not applying. What should I send?
Your store address, the campaign name, and one product it should discount. A screenshot of the product page or the cart helps. The Help Center also has a troubleshooting guide for Quantity discount and Cart goal campaigns that are not applying.
Can you set a campaign up for me?
Yes. Tell support what the sale should do and they will help you build it. Lumos, the assistant inside the app, can also fill a campaign in from one sentence for you to review and save.
I was charged after uninstalling. Who do I ask?
Write to support with your store address. Shopify bills apps directly, and support can explain what the charge was for and what can be done.
The free plan is a plan, not a trial.
No card, no time limit. What changes between plans is how many campaigns you run and how many variants are on sale at once.
Free plan available · 3-day free trial on paid plans