Help Center

Set-up guides and fixes for every Discounty campaign, written by the support team that answers the chat.

    Browse by topic

    • Getting started

      What Discounty does, turning its widgets on, and using it with Shopify Sidekick, Lumos and AI checkouts.

      6 articles

    • Campaign types

      Which campaign type fits your goal, and how to set up each one, step by step.

      13 articles

    • Features and widgets

      How campaigns combine, customer segments, subscriptions, the storefront widgets and the analytics dashboard.

      16 articles

    • Troubleshooting

      When a discount does not apply, or a price shows differently than you set it.

      5 articles

    • FAQs

      Campaign limits, billing, uninstalling and Shopify POS.

      5 articles

    Can’t find your answer?

    Write to the support team in the chat. Send your store address and the campaign name, and they can look at it with you.