Help Center
Set-up guides and fixes for every Discounty campaign, written by the support team that answers the chat.
Browse by topic
Getting started
- What is Discounty?→
- Getting started with Discounty→
- How to activate Discounty widgets on your Shopify store?→
- Will my Discounty discounts work in ChatGPT, Gemini, and other UCP-based AI checkouts?→
- How do I use Discounty with Shopify Sidekick?→
Troubleshooting
- Why does my store show a different discount percentage than my Bulk price editor campaign?→
- Why aren’t some or all products discounted in my “Bulk price editor” campaign?→
- Why do Bulk price editor discounts show up, then disappear minutes or hours later?→
- Why don't EU customers see the strike-through price in my Bulk price editor campaign?→
- Why is the Quantity discount or Cart goal campaign not applying? Troubleshooting guide→
Can’t find your answer?
Write to the support team in the chat. Send your store address and the campaign name, and they can look at it with you.

