Troubleshooting
When a discount does not apply, or a price shows differently than you set it.
5 articles
Bulk price editor
Why does my store show a different discount percentage than my Bulk price editor campaign?
Your store shows a different discount % than your Bulk price editor campaign? Find the cause (old sale price, rounding, markets) and fix it.→Why aren’t some or all products discounted in my “Bulk price editor” campaign?
Some or all products in your Bulk price editor campaign keep their original price? Work through these checks to find the cause.→Why do Bulk price editor discounts show up, then disappear minutes or hours later?
Bulk price editor discounts show up, then prices revert later? Another app is usually rewriting prices. Find it and keep your sale prices.→Why don't EU customers see the strike-through price in my Bulk price editor campaign?
EU customers see the sale price but no crossed-out compare-at price? Turn off Shopify's EEA "Hide compare-at" Markets setting.→
Quantity discount and Cart goal
Can’t find your answer?
Write to the support team in the chat. Send your store address and the campaign name, and they can look at it with you.